Call Center Software

As your trusted IT and Telecom advocate, North Atlantic Consultants can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.

Moving the Call Center to the Cloud

Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction while reducing customer churn and decreasing IT costs with Call Center Software.

Voip Phone Port Orange FL

What is CCaaS?

CCaaS or “Contact Center as a Service” is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.

Cloud Call Center Software

Deliver Exceptional Customer and Agent Experiences

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North Atlantic Consultants

Call Center Experts

North Atlantic Consultants is an authorized Sales Agent for every major provider of Call Center Software Services. As an independent consultant, we are certified to sell Genesys, Five9, TalkDesk, Nice-InContact, RingCentral, Vonage Business, Serenova, and many more. There is no cost to our clients for our service, we care compensated by the Call Center Software Providers.

Michael Agri
Founder and President